Robert O. Brinkerhoff

Robert Brinkerhoff, in describing his “Success Case Method to Improve Learning and Performance,” accomplishes at least two important objectives: he provides an easy-to-replicate method for determining whether training is producing measurable results, and he argues for evaluations which recognize that “training is only one of many contributors to the goals that we seek to achieve from training” (p. 7). His entire evaluation system is built on the proposition that what occurs in a training session is a small part of what is needed to produce effective learning opportunities, and the sample surveys and case studies he includes in the book provide templates and models for anyone interested in implementing a similar system to change “non-successes” into successes.… (mer)