Nancy J. Friedman
Författare till Telephone Skills from A to Z: The Telephone "Doctor" Phone Book
Verk av Nancy J. Friedman
Basic Basic Telephone Skills 2.0 DVD 1 exemplar
How to Deal With the Foreign Accent 2.0 DVD 1 exemplar
That's Just Rude! DVD 1 exemplar
Irate Caller 2.0 DVD 1 exemplar
Welcome Guest 2.0 DVD 1 exemplar
Emotional Leakage 2.0 DVD 1 exemplar
Telesales Tips From A to Z DVD 1 exemplar
Proactive Customer Service 2.0 DVD 1 exemplar
Five Forbidden Phrases 3.0 DVD 1 exemplar
Four Cs of Coaching Skills DVD 1 exemplar
From Curt to Courteous DVD 1 exemplar
Determining Caller Needs 2.0 DVD 1 exemplar
The Service Mentality DVD 1 exemplar
Taggad
Allmänna fakta
Det finns inga Allmänna fakta än om den här författaren. Du kan lägga till några.
Medlemmar
Recensioner
How to Deal With the Foreign Accent 2.0 DVD av Nancy Friedman
This DVD will help raise awareness of the problem with communicating with callers who do not speak English well and to make sure everyone is treated to the same high level of customer service as anyone else.
This DVD explores the various types of rudeness and raises awareness as to how one's actions can be perceived as rude even when they are not intended that way.
This DVD illustrates the six essential elements for improving internal customer service and helps employees realize we are customers to each other.
This DVD reveals tips and ideas on how to handle the irate, angry, rude, and sometimes abrasive caller.
Statistik
- Verk
- 24
- Medlemmar
- 65
- Popularitet
- #261,994
- Betyg
- 4.0
- Recensioner
- 15
- ISBN
- 8