Ed Horrell
Författare till The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service
Verk av Ed Horrell
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- 1
- Medlemmar
- 15
- Popularitet
- #708,120
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- 4.0
- Recensioner
- 2
- ISBN
- 5
I often tell people that I can train anyone to write a good story and ask the right questions but I can't teach them how to be flexible, hard-working and cooperative. Luckily, I'm on the right track, hiring for personality over skills -- and I think it's served my department, and company, well.
The best quote, by far, was from Bruce Nordstrom when he was asked who really trains the salespeople. His answer: "Their parents." So true, so true ...… (mer)