Dan Madison

This book is a comprehensive roadmap for any process professional embarking on any process improvement/re-engineering project.

I enjoyed reading it. It walks the reader from A-Z in tackling process improvement projects starting from introducing the re-design process and creating the team up until implementation and installation of monitoring metrics. All this thru the 10-step process improvement methodology the book uses.

In addition, the book starts by introducing the reader to the various types of organizational work styles, stakeholders involved in a re-design project, success factors of a project, and more importantly, it gives detailed explanation to the levels of process mapping with examples.

The book does a very good job in walking the reader in the analysis and diagnosis of a ‘broken’ process thru the use of the Four Lenses; Frustration, Time, Cost, and Quality. Although the part of Quality Cost analysis was not covered very well as it addresses a narrow part of COQ, other analysis lenses are excellent.

The last couple of chapters focused on Simulation and some software-related tasks that I personally did not find very helpful. However, all in all the book is excellent for newbies and for experts to set up a general framework for process improvement in any organization.… (mer)