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Crucial Conversations: Tools for Talking…
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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition (urspr publ 2002; utgåvan 2021)

av Joseph Grenny (Författare)

MedlemmarRecensionerPopularitetGenomsnittligt betygOmnämnanden
4,258522,751 (3.9)13
"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again"--… (mer)
Medlem:LadyTiger013
Titel:Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Författare:Joseph Grenny (Författare)
Info:McGraw Hill (2021), Edition: 3, 304 pages
Samlingar:Ditt bibliotek
Betyg:
Taggar:Ingen/inga

Verksinformation

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition av Kerry Patterson (2002)

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» Se även 13 omnämnanden

engelska (51)  spanska (1)  Alla språk (52)
Visa 1-5 av 52 (nästa | visa alla)
I listened to the audio, then bought the book. This is a now a requirement for our homeschool graduation. EVERYONE should read this. There is no one who cannot benefit from this research and practical tools and insights to improve communication--ESPECIALLY when your emotions run high! At the end, the authors comment on the few managers they interacted with who actually made changes and improved. Change is hard! They acknowledge how difficult it is. The audio was well done, and the humor of our human gut reactions well-communicated. ( )
  TheLibraryAnn | Mar 23, 2024 |
A good summary on the proper attitude towards every kind of confrontation, negotiation or debate on topics that matter (especially useful as soft-skills repertoire for managers). ( )
  d.v. | May 16, 2023 |
This is the best book I've ever read in communication. It has changed my life! Some if the principles that resonated with me were to "Start with Heart" before ant conversation. In other words examine your own motives. Then, "Make it Safe" for the other person(s). Assure them of what you "don't intend" and then follow up with what you "do intend." Give them a chance to tell their story and ask questions tentatively. There are more! You must read this book! ( )
1 rösta franniepuck | May 7, 2023 |
(11) This is the first self-help/work book that I have truly felt was 100% valuable and a satisfying read. What do you do with you are blindsided by a conversation that you have been avoiding or don't want to have? Or you know something needs to be said; and it probably needs to be said by you -- but you are so dreading it? This happens every week in both our professional and our personal life and we blow it - over and over again. We get emotionally hijacked. We tell ourselves victim or villain stories. We resort to either silence or violence. Oh yeah, this resonated for me.

This book gave practical solutions to these situations in easy to understand language with illustrative examples that felt real. The author did a great job of keeping their own personality out of the writing - so many books in this genre start to become more about how fabulous the author is, rather than the wisdom. (Though there were quite a few shout outs to content on their website that is inaccessible unless you sign up -- minus 1 star...) I found myself taking notes and practicing in my mind... Learn to look - are we actually in dialogue here? What is the right conversation to be having - Is it about content, a pattern, or our relationship? What do I really want and what am I acting like I want? Umm, maybe I need a time-out and have the conversation at a different time after I establish these things...

I also liked the process advice - Whoa, not safe - step out and establish mutual respect and purpose. And the STATE my path pneumonic is kinda life changing. I honestly don't know if I can do it - especially in my personal life. What I have at least been practicing though that has been working is a instituting a delay between observations --> emotion --> action. "What is the story I am telling myself?" has been a life changing internal monologue over the last few weeks. Hey, we all gotta start somewhere.

So as you can tell, I am enthusiastic about the advice in this book. Even though I am intelligent and accomplished and well-read - turns out - no one ever taught me this stuff. I've been telling my friends and colleagues that I've been reading a book about how not to be an arsehole. Ha! ( )
  jhowell | Feb 22, 2023 |
A solid work leadership airport type book. ( )
  dualmon | Jan 4, 2023 |
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» Lägg till fler författare (6 möjliga)

Författarens namnRollTyp av författareVerk?Status
Kerry Pattersonprimär författarealla utgåvorberäknat
Grenny, JosephFörfattarehuvudförfattarealla utgåvorbekräftat
McMillan, RonFörfattarehuvudförfattarealla utgåvorbekräftat
Switzler, AlFörfattarehuvudförfattarealla utgåvorbekräftat
Covey, Stephen R.Förordmedförfattarealla utgåvorbekräftat
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We dedicate this book to Louise, Celia, Bonnie, and Linda—whose support is abundant, whose love is nourishing, and whose patience is just shy of infinite. And to our children Christine, Rebecca, Taylor, Scott, Aislinn, Cara, Seth, Samuel, Hyrum, Amber, Megan, Chase, Hayley, Bryn, Amber, Laura, Becca, Rachael, Benjamin, Meridith, Lindsey, Kelley, Todd who have been a wonderful source of learning.
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In perhaps the most revealing of all the health-related studies, a group of subjects who had contracted malignant melanoma received traditional treatment and then were divided into two groups. One group met weekly for only six weeks; the other did not. Facilitators taught the first group of recovering patients specific communication skills. (When it's your life that's at stake, could anything be more crucial?)

After meeting only six times and then dispersing for five years, the subjects who learned how to express themselves effectively had a higher survival rate--only 9 percent succumbed as opposed to almost 30 percent in the untrained group.
People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool—even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. Now, obviously they don't agree with every idea; they simply do their best to ensure that all ideas find their way into the open.
The Pool of Shared Meaning is the birthplace of synergy
Second, clarify what you really don't want. This is the key to framing the and question. Think of what you are afraid will happen to you if you back away from your current strategy of trying to win or stay safe. What bad thing will happen if you stop pushing so hard? Or if you don't try to escape? What horrible outcome makes game-playing an attractive and sensible option?
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Wikipedia på engelska (1)

"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again"--

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