"We tend to approach conflict from the perspective of competing interests. A farmer's interest lies in preserving water for crops, while an environmentalist's interest is in using that same water for instream habitats. It's hard to see how these interests intersect. But what if there was a different way to understand each party's needs? Wolf draws lessons from a diversity of faith traditions to transform conflict. True listening, as practiced by Buddhist monks, as opposed to the "active listening" advocated by many mediators, can be the key to calming a colleague's anger. Alignment with an energy beyond oneself, what Christians would call grace, can change self-righteousness into community concern. Shifting the discussion from one about interests to one about common values--both farmers and environmentalists share the value of love of place--can be the starting point for real dialogue."--Publisher website.