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Laddar... Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employeesav Bob Wall
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To bring out the best in your employees, remember that performance is only the beginning. Inga biblioteksbeskrivningar kunde hittas. |
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Google Books — Laddar... GenrerMelvil Decimal System (DDC)658.3Technology Management and auxiliary services Management Of PersonnelKlassifikation enligt LCBetygMedelbetyg:
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· When I comment on someone's work, I shouldn’t just say “that was great” or “that needs improvement”. I need to also give reasons why I have said that.
· I need to describe my observations and my expectations so clearly that there is little room for my associates to be confused or leave the conversation misunderstanding what I was saying.
· When I provide corrective feedback, I must describe what aspect of performance was either below standards or could be improved. I must also provide a clear description of what the person needs to do to improve.
· This book confirmed that when people know I have their best interest at heart, they are naturally more open to hearing how they need to improve. …The book also went on to say that corrective coaching must be provided in the spirit of helping people constantly improve. How true!
· In addition, I found it comforting to know that something we just started to do is also something the author suggests. That is... ...To form a pact with the staff in which we promise to work together to help all perform at our very best. This makes coaching a partnership rather than an interaction based on authority and negative consequences. It changes the focus of our relationships with people to a mutual commitment to excellence. …Yea!!! We are on the right track!...
· Great reference points are the mission statement, goals and values of the organization. From here I can praise work that aligns well and offer redirection for work that does not.