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Laddar... I'm Sorry to Hear That: Real Life Responses to Patients' 101 Most Common Complaints About Health Careav Susan Keane Baker
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From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be," "I am frightened and unsure what will happen next," "I put my trust in you, and now something is wrong," or "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization. Inga biblioteksbeskrivningar kunde hittas. |
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Google Books — Laddar... GenrerMelvil Decimal System (DDC)362Social sciences Social problems and services; associations Social problems of & services to groups of peopleKlassifikation enligt LCBetygMedelbetyg: Inga betyg.Är det här du? |